FAQ'S
Frequently Asked Questions
Find answers to common questions about ClearlyFilters products, subscriptions, and support.
What is the ClearlyFilters filter?
The ClearlyFilters filter is a cutting-edge water filtration device, designed with advanced technology to remove harmful particles and pollutants. It features an activated carbon filter and NSF42/53-certified filtration technology, capable of capturing chlorine, heavy metals, bacteria, and unpleasant odours. Its convenient design allows you to switch from filtered to unfiltered water in just a second, offering flexibility and ease of use for your everyday needs.
Can I cancel my subscription at any time?
No, our subscriptions are completely flexible. With ClearlyFilters, there's no fixed term commitment — you can pause, modify, or cancel your subscription at any time with just one click. We believe in giving you full control and ensuring your satisfaction.
What if my tap isn't compatible?
If your tap isn't compatible with ClearlyFilters, don't worry — we're here to help. First, we ask that you check compatibility using our adapter guide. If you're unsure, feel free to send us a photo of your tap — our team will confirm compatibility or recommend a suitable solution. If none of the included adapters work, many of our customers simply choose to replace their tap with a standard model that has a removable circular aerator, which ensures full compatibility. If changing your tap isn't an option, we'll offer you a partial refund to cover the product — we only retain the shipping cost. No return is needed.
Does ClearlyFilters come with a warranty?
Yes, the ClearlyFilters filter comes with a 2-year warranty on the stainless steel body, ensuring long-lasting durability and peace of mind. If you encounter any issues during this period, our dedicated support team will be here to assist you.
How can I contact support?
Need assistance? We're here to help. Our support team is available Monday to Friday, 8 AM – 8:30 PM. You can reach us at info@clearlyfilters.com.